Cancellation and Refund Policy

1. Scope

This policy applies to bookings made on transferaeroport24.ro for Economy Transfer and Private Transfer services. This policy complements the Terms and Conditions, which remain applicable to all bookings.

Services are marketed and invoiced by LISTRA COM S.R.L., sole registration code (CUI/CIF) RO 5895314, trade register number J05/2333/1994, with its registered office at 16 Oașului St., Oradea, Bihor, Romania, hereinafter referred to as the "Operator".

2. How to request cancellation

Cancellation requests must be sent by email to office@transferaeroport24.ro, preferably from the email address used for the booking.

The message must include:

• numărul rezervării sau comenzii;
• the name of the person who made the booking;
• the route, date, and departure time;
• specification of whether the entire booking or only one of the round-trip segments is being cancelled;
• a phone number for clarifications, if necessary.

The cancellation time is the date and time when the complete request is registered at the Operator's email address. The client will receive cancellation confirmation and information regarding refund eligibility at the provided contact details.

3. Cancellation conditions

The 24-hour period is calculated relative to the date and time of departure written in the booking confirmation. The conditions apply to both Economy Transfer and Private Transfer.

4. Round-trip bookings

For a round-trip booking, each segment has its own departure date and time. If cancellation of a single segment is requested, the 24-hour period is calculated relative to the departure of that respective segment.

If the segment is eligible for a refund, the amount is calculated according to its value in the booking. When the round-trip price represents exactly double the price for a one-way trip, each segment represents half of the total transportation value. Any tariff difference or additional service is analyzed according to the specific structure of the booking.

5. Booking rescheduling

Rescheduling the date, time, route, pickup point, or vehicle category is possible only with the Operator's written consent and subject to availability.

• the request must be submitted as early as possible, using the contact details on this page;
• the modification becomes valid only after written confirmation from the Operator;
• fare differences, if any, are communicated before the modification is accepted;
• if the rescheduling cannot be accepted, the cancellation policy applies depending on the timing of the initial request.

Transferring the booking to another person may be accepted only if permitted by the nature of the ride and if the new details are transmitted and confirmed before departure.

6. Delays, flight modifications, and no-shows

The client must inform the Operator as soon as possible if their flight or schedule changes. This notification does not automatically guarantee a change to the booking.

• for an Economy Transfer, the ride follows the published schedule and cannot be delayed for a delayed passenger or flight;
• for a Private Transfer, the Operator will attempt to adjust the pickup time, but this depends on vehicle availability and must be confirmed;
• if the passenger does not arrive at the boarding point and there is no confirmed modification, the situation is treated as a no-show.

7. Cancellation or modification by the Operator

If the Operator cannot provide the confirmed service, the client will be offered, when possible, an alternative transfer under comparable conditions. The client may accept the alternative or request a full refund of the amount paid for the unprovided service.

Changing the vehicle, driver, or exact boarding point to an equivalent option, without reducing the contracted capacity or service, does not in itself constitute a cancellation of the ride.

In case of severe weather conditions, closed roads or borders, accidents, authority restrictions, or other situations beyond the Operator's reasonable control, the Operator will inform the client and attempt to reschedule or provide an alternative solution. If the service can no longer be provided, the amount paid for the unprovided service will be refunded, without prejudice to the client's mandatory legal rights.

8. Refund processing

Following the approval of the request, the refund of an online payment is initiated through the same payment method used at the time of booking. For the client's protection, the refund is not made to another card or account indicated subsequently, except in justified situations permitted by the processor and the law.

The Operator will initiate the approved refund within a maximum of 14 calendar days from the confirmation of approval. After initiation, the time required for the funds to appear in the account depends on the payment processor and the issuing bank and cannot be directly controlled by the Operator.

The client will receive confirmation of the refund initiation by email. For verification purposes, the booking number, payer's name, amount, and transaction date may be requested. Never transmit the full card number, CVV/CVC code, or authentication codes.

9. General right of withdrawal

Contracts for passenger transport services are generally exempt from the 14-day general right of withdrawal regime provided by GEO no. 34/2014. Therefore, the mere fact that the booking was made online does not automatically grant an unconditional 14-day cancellation right.

Bookings may be cancelled and refunded in accordance with the contractual terms published on this page. These terms do not limit consumer rights that cannot be restricted by contract, nor any special rights that may become applicable in a specific situation.